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FAQ


Shipping Information

 

Where do you ship to?

 

Shipping is Only $1.00 on any orders over $80.00 (before taxes) across Canada.  If orders are less than $80, a standard shipping and handling fee of $7.95 will be charged.   Please allow 7-21 days for process and delivery, you may receive your order sooner.   We do not ship to P.O. boxes so a standard mailing address will be required.

 

We ship internationally as well.  Please email  us at contact@wowwownails.com for more details.

 

Questions about Wow Wow Nails

 

Where do I go for more information on the products?

Our website www.wowwownails.com is a very useful site for KONAD Stamping Nail art products, and other professional nail art brands. 

We have a customer gallery site for our customers to read our blog, follow us on twitter, and check out our nail designs.  Our gallery is updated regularly to keep you posted with new products, nail designs, new techniques, share ideas with other customers, and so much more.

Our Shopping Cart is to create a convenient shopping experience and still provide you as much details you need to decide on which products will benefit you most.   It will save you time from travelling but it will not take away the true experience of shopping and selecting your products.  This is why we have additional Product images and reviews from our staff and customers under each product to help you when purchasing products.  You can also feel free to email or call us for questions that the website forgot to mention.

 

Can I purchase the products from your store?

Most definitely!  We encourage our customers to visit us, this way you can test out the colours and image plate designs and ask us any questions.   Wow Wow Nails is the first store to open up in Canada, and we are proud to offer reliable customer service and free demonstrations and design ideas.

 

What is a Free Nail Session?

We offer an exclusive Free Nail Session card with each KIT purchase.  This is a free appointment given to our customers with purchases of any Kits that we sell.  Those who have questions or would like to know how to do more nail designs will benefit from this appointment.  It is important to us that customers are able to use what they buy. 

 

Questions about Konad Products

 

What is Konad stamping nail art?

Konad Stamping Nail Art is an innovative product that allows you to stamp predesigned images onto your nails.  It is quick and easy to use, and the best part is you can DIY do-it-yourself!

 

What are the necessary products I need to do this?

To start stamping nail art designs, you would need the following 

1) Stamper  and Scraper set

2) Image Plate (your choice)

3) Special Polish (your choice)

4) Konad Top Coat 

 

What products should I get as a beginner?

For beginners, we recommend starting with the Kits.  The products are very easy to use, so a beginner can still get big kits too.  All our kits will come with a stamper and scraper, image plate, and special polish.  The bigger the kit, the better the value.  Bigger Kits come with more colours, more designs, and will be more convenient and effective when doing nails.  The bigger the kit, the more use you will have like preparing your nails for the holidays, and decorating your friends or families nails will be so much more fun!  Please check our additional information under each product as we have comments and suggestions for most products.

 

Who can use these products ?

Konad Products are used by many female demographics, and all ages from daughters to mothers to grandparents.  It is recommended for kids 7 and up, but even 3 year olds love having their nails stamped by someone. 

 

Is it safe to use?

KONAD products are safe to use.  They are Toluene, Formaldehyde, DBP free.  Be careful when using the scraper even though its not that sharp.

 

Can I use other polishes for stamping  intead of the Konad Special Polish?

Yes you can, but the results will vary.  KONAD Special Nail Polish has five times thicker viscosity and is quick-drying than the normal Nail Polish.  Therefore you get professional looking results with KONAD Special  Polishes and you save time.

 

What can we use the stamping system on?

You can use the stamping system on Natural nails, Polished nails, Acrylics and Gel Nails.  Just make sure that you seal it with our Top Coat.  It can be used to decorate accessories such as cell phones, scrapbooks, and many more.

 

How do you clean the designs off?

Taking off nail designs is the same as taking off regular nail polish.  We recommend acetone polish compared to non-acetone and any removers that have moisturizers in them.

 

Do you have to wait for the images to dry?

The designs are dried once its stamped on your nails.  Use our Top Coat to seal the designs and it can last upto 2 weeks.  If you follow our 4 –steps properly, it will be easy everytime you do your nails (found below FAQ Instructions and Troubleshooting)

 

INSTRUCTIONS and troubleshooting

 

How do I stamp?

This consists of 4 easy steps as follows:

 

1)paint the Special Polish onto the Image Plate using desired design                                                          (paint once or twice to cover the whole image, do NOT dab or use a very thin layer of polish as the polish will dry, if polish dries then we won’t be able to stamp it onto our nails)

2) use the Scraper and scrape off the excess polish                                                                                          (hold the scraper at an angle, press against the image plate and scrape the extra polish away from the design.  The image plates will get scratched but its normal and will not get damaged by this)    once you scrape, you should immediately grab the stamper  to pick up the design.

3)Use the Stamper and press it onto the design, and QUICKLY pick up.                                                          (Do not press the stamper too long, or do not roll the stamper back and forth)  it should be similar to pressing an ENTER key on your keyboard.  The faster, the better the results.

4) Now roll the design onto the desired nail left to right to transfer the design completely.

Practice this a few times, and remember to be consistent.  If you have problems then see below to see what you could be doing wrong.

 

I can’t get the design onto the Stamper?  

 You could be using too little polish to paint on the design.

You could be painting enough polish but doing everything else too slow.

You could be pressing the stamper on the image plate for too long.

If your stamper is still new, use a buffer and buff  the stamper to remove any film on it, this will make images pick up easier. ( Only buff the stamper when you first buy it, do not do this on a regular basis)

If your Special Polish is old or very thick, then this could be the reason.

 

Got the design on the stamper, but can’t transfer it onto the nail?

You nails could be oily, just wipe your nails with acetone and try it again.

 You may be using too little polish to paint on the design.

If your Special Polish is old or very thick, then this could be the reason.

 

I’m using Konad Regular Top Coat but the designs smudges?

Once an image is stamped onto the nails, you can immediately put Konad Regular Top Coat to seal it.  Make sure the brush has a dab of top coat and paint quickly over the image.  Do NOT slowly drag the brush over the design, do NOT overlap the top coat layers.

 

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